Weddings, Bridal Showers, and Other Catered Events

• The deposit is non-refundable in all circumstances unless otherwise expressly agreed upon in writing prior to payment and is required to secure the event date.

• The final payment is fully refundable if cancellation is made 3 or more days before the scheduled event date.

• If the event is cancelled within 3 days of the event date, no refunds will be issued for any payments made, including both the deposit and final payment.

Event Date Changes

Any request to change the event date must be made at least 3 days before the scheduled event date. Requests made within 3 days of the event will be treated as a cancellation and will follow the refund policy above (no refunds).

The Caterer will make reasonable efforts to accommodate date changes, but availability is not guaranteed.

You can inform us of your decision to cancel by e-mailing info@sajandspice.com, or via Instagram direct message at @sajandspice. You will be reimbursed within 1-7 business days depending on the payment method used and your bank.

Online, Custom & Pre-orders

All online orders and pre-orders must be placed at least 3 days in advance. Pre-orders for smoked meats, desserts, and other made-to-order items are non-refundable once confirmed, as items are prepared and quantities are reserved specifically for your order.

Orders placed with less than 3 days' notice may be accepted at our discretion. If we are unable to fulfill an order because sufficient advance notice was not provided, the order will be cancelled and a full refund will be issued. Once an order has been accepted and confirmed, cancellations and refunds are not available.

Contact Us

If you have any questions about our Refunds Policy, please contact us by e-mail info@sajandspice.com, use our contact us form on the website, or on our social media pages:

Refunds Policy